You cannot use an Exchange Order when you travel on JR lines. Turn in your Exchange Order and obtain your JAPAN RAIL PASS at one of the JAPAN RAIL PASS exchange offices. shown on the pages to the right. (Please note the office hours and closing days.)

Your Exchange Order must be turned in for a JAPAN RAIL PASS within three months of the date the Order was issued.

At the time of the exchange you will be asked to fill in a short application form and to show your passport with the Temporary Visitor stamp that you received on entry into Japan. You must show your passport* and this stamp to process the Rail Pass Exchange Order.

* Without your passport, the pass exchange will not be made. (A photocopy of your passport is also not acceptable because you must show the "Temporary Visitor" stamp in it.)
* If you are a Japanese national resident in a country other than Japan and with permanent resident status in that country, please show, in addition to your passport, documents testifying to your status.

The type of PASS described on the Exchange Order cannot be changed.