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TOUR CONDITIONS for JTB/Sunrise Tours/Hotel Plans :


This outline of tour conditions represents part of the terms of transaction stipulated in Article 12-4 of the Travel Agency Law, and the contract specifying services rendered for travel and other matters as stated in Article 12-5 of the law.
1. Contract for Agent-Organized Tours

(1) Responsibility rests with the company operating Agent-Organized Tours (hereinafter referred to as JTB) whose name in full appears below and in its tour pamphlets. Clients joining such tours shall conclude an Agent-Organized Tour Contract (hereinafter referred to as the Travel Contract) with JTB.

JTB Corp.
Address 2-3-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8604
Ministry of Land, Infrastructure and Transport Registered Travel Agency No. 64

(2) The content and conditions of the contract shall conform to those specified for each tour itinerary, conditions as specified hereunder, the final itinerary handed to clients before departure (hereinafter referred to as the "Final Tour Itinerary"), and Agent-Organized Tours as described in JTB's general terms and conditions as based ont the Travel Agency Law (hereinafter referred to as "General Terms and Conditions of Agent Organized Tours").

2. Application for Agent-Organized Tour Contracts and their Conclusion

(1) The client shall provide on the JTB application form information as required by JTB and submit the form together with the necessary reservation deposit. Said deposit shall be applied to the tour fare, cancellation charges or penalties.
(2) JTB may accept applications for travel contracts by telephone, mail, facsimile and other means of communication. In such cases, the client shall submit the application form and reservation deposit to JTB within 3 days counting from the day after acceptance of application is confirmed. If the client fails to supply the required application form and deposit within 3 days, the reservation shall be voided.
(3) The Travel Contract shall become valid upon acceptance by JTB and receipt of the reservation deposit.
(4) Deposit (per person)
The reservation deposit shall be 10 percent of the tour fare.
(5) The client shall notify JTB when submitting application if requiring special consideration during the tour period, JTB shall comply with such requests when feasible.

3. Special Conditions of Tour Application

(1) A client under 20 years of age and traveling alone during the tour period shall provide JTB with written consent of his/her guardian.
(2) JTB may refuse an application if the client's age, qualifications, skills and other conditions do not conform to those designated for tours aimed at specific customer categories or purposes.
(3) Clients who require special attention from JTB during the tour for reason of chronic disease, general ill-health, pregnancy or physical handicap, shall advise JTB of this when applying for the tour. JTB shall comply with such requests to the extent deemed feasible and reasonable.
In such cases, JTB may require clients to present a medical certificate. JTB may refuse a client's application if conditions at travel destinations and facilities are such that safe, smooth tour operation cannot be guaranteed, or require the client to be accompanied by an escort. Notification concerning acceptance or rejection of client participation in the tour shall be made by JTB within one week after the application is submitted.
(4) If JTB determines that the client needs medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, JTB shall take measures necessary to ensure smooth operation of the tour. All costs resulting from such measures shall be borne by the client.
(5) Independent activities for reasons of the client's own choosing shall not be arranged by JTB during the tour. However, JTB may, depending on the tour course, arrange such activities under separate conditions.
(6) JTB may refuse client partivipation if it determines that he or she threatens to embarrass, inconvenience or interfere with the collective activities of tour participants.
(7) JTB may also refuse client partivipation in the tour operational reasons.

4. Contract Document and Final Tour Itinerary

(1) After the client has entered into a Tour Contract with JTB as stipulated in Articles 2 & 3 above, the brochures and the tour conditions listed herein shall be included in the Travel Contract.
(2) Unless specified in the Travel Contract, JTB shall deliver to the client the Final Tour Itinerary, showing the time and place for assembly, mode of transport, and lodging facilities, not later that one day prior to tour departure date. Irrespective of the above, when application for the Agent-Organized Tour is made on or after 7 days prior to the eve of tour departure, the Final Tour Itinerary shall be presented to the client by the departure date.
(3) The scope of travel services for which JTB is liable in arranging and administering the itinerary shall be specified in the Travel Contract as stated in Paragraph (1) hereinabove and in the Final Tour Itinerary as stipulated in Paragraph (2) hereinabove.

5. Payment of Tour Fare

The Tour Fare shall be paid no later than the 21st day prior to the eve of the departure date. When application is made on or after the 20th day prior to the eve of the day the tour starts, the tour fare shall be paid before departure by a date designated by JTB.

6. Amount of Tour Fare

(1) Clients 12 years of age or more shall be chairged adult fare and those aged 6 to 11 shall be charged child fare unless otherwise specified. However, when a tour includes air travel, persons aged 3 to 5 will be charged infant fare.
One child five years of age or less can join the tour in the company of an adult, but will receive no services such as meals or bed. If more than one child, one child fare will be charged for each additional child five years of age or less. This does not apply to tours for which infant fares are quoted.
(2) The fare is indicated for each tour course. Clients are asked to confirm the fare according to the departure date and the number of participants.

7. Included in the Tour Fare

The following may eventually include items unrelated to the tours you choose.
Please note that the items included in the tour fare are only those as specified in the itinerary.
Hotel Rooms : Rooms with private bath on a two-in-a-room basis at the hotels specified in each itinerary.
For single room occupancy by choice or circumstances, extra charges will be required as shown in the respective column in each itinerary.
Triple room may be provided as a twin room with one extra bed added.
Japanese or Japanese-Western style rooms with private bath at ryokan (Japanese inns). Japanese style rooms with communal bath at Shukubo at Koyasan.
Meals : Only the meals specified in each itinerary.
Railways :
S Type & Mono Type : Tourist-class reserved seats on JR Shinkansen and limited-express trains. No reserved seats on subways, local railways and trains.
D Type : First-class (Green Car) reserved seats on JR Shinkansen; mono-class reserved seats on limited-express trains.
Sightseeing & Excursions : By sedan, van, taxi, motorcoach and/or sightseeing boat on a seat-sharing basis, plus admission fees to temples, shrines, museums, etc. A minibus, sedan or taxi may be used when the total number of participants is small. Seat-sharing sightseeing tours for Japanese tourists are used for some tours.
Transfers : By motorcoach on a seat-sharing basis. A sedan, van or taxi may be used when the total number of participants is small.
Baggage : The transfer and handling of one piece of normal sized baggage per person, including redcap fees, where specified in the itinerary. However, at certain times and places this service is not included owing to limited baggage capacity on trains and/or ships and the unavailability of porters at stations, hotels and/or airports.
Guide Services : An English-speaking guide for sightseeing and excursions will be provided. For long transfers involving Shinkansen or other trains, except in cases specified in each itinerary, a conductor or guide will not accompany the tour. An English-speaking assistant will be provided for pick-up and meeting services.
Gratuities : Gratuities to hotel servants, porters and chauffeurs.
Tax : The Consumption Tax.
Airlines : Economy-class seats for tours including domestic flights.
Note : In principle, JTB will not make refunds for the above fare even if clients choose not to use the relevant services.

8. Not Included in the Tour Fare

Charges and expenses other than those specified in the preceding article, such as :
(1) Laundry, telephone, additional meals and drinks, and any other expenses of a personal nature.
(2) International and domestic air fares.
(3) Airport departure taxes.
(4) Excess baggage. Heavy baggage.
(5) Guide and assistance services for VJN, VJH, F100, E700, E800, E900 & E950 (Onsen Experience Tours).

9. Revision of Contents of Travel Services

JTB may, after conclusion of the Travel Contract, cancel the tour or revise its contents and services for any of the following reasons natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport/accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond JTB control. JTB reserves the right to take necessary measures when safe, smooth tour operation according to the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, JTB must explain in a timely manner its inability to function according to the Travel Contract under the circumstances.
However, said explanation may be made after revisions are made when conditions demand.

10. Change of Tour Fare
(1) JTB may revise its schedule of fees in accordance with increases or redutions of transport fares and/or charges for Agent-Organized Tour owing to unusual or unforeseen economic developments. In such cases, JTB shall notify the client no later than the 16th day prior to the eve of departure.
(2) JTB may, when tour operational costs have risen owing to factors as stipulated in Article 9 above, revise the tour fare accordingly, except when substitutions are required because of a shortage of such facilities, as transport seats, hotel rooms, etc.
(3) In the event travel costs decrease, JTB shall reduce the tour fare accordingly.

11. Change of Tour Participants

(1) A client who has entered into a Travel Contract may, with JTB consent, transfer the status in the contract to a third party. In this case, the clients shall enter the required information in the form provided by JTB and submit it together with the specified handling fee.
(2) The transfer of status in the contract to a third party as stipulated in Item (1) of this Article shall become valid by the consent of JTB.

12.Cancellation of Travel Contract by the Client

(1)The client is at all times entitled to cancel the Travel Contract, but must pay JTB a cancellation charge as stipulated in Article 14 below.
(2)In any of the following cases, the client may cancel the Travel Contract without paying a cancellation charge.
(a)When the contents of the Travel Contract have been substantially revised.
(b)When the tour fare is increased in accordance with the provisions of Article 10.
(c)In cases where natural calamity or disaster, weather conditions, civil unrest, suspension of services related to transportation, accommodation and other facilities, governmental orders, or other causes make safe, smooth tour operation impossible, or when there is a valid reason to believe the tour cannot continue.
(d)When JTB has not delivered the Final Tour Itinerary to the client by the prescribed date.
(e)When tour operation becomes impossible owing to factors for which JTB is liable.

13.Cancellation of Travel Contracts and Tour Operation by JTB

(1)If the client has not paid the tour fare by the prescribed date, JTB may cancel the Travel Contract. In such cases, the clients shall pay JTB the applicable cancellation charge.
(2)In any of the following cases, JTB may cancel the Travel Contract.
(a)When it becomes evident that the client does not satisfy the sex, age, qualification, skill or other requirements specified by JTB for participation in the tour.
(b)When the client is recognized as unfit to join the tour owing to illness or for other reasons.
(c)When there is evidence that the client threatens to cause other participants embarrassment or inconvenience, or might otherwise interfere with the smooth performance of the collective activities of the tour.
(d)When the minimum number of participants as stipulated by JTB in the Travel Contract has not been met. In such cases, JTB shall notify the client of tour cancellation no later than 20th day (4th day for a one-day tour) prior to the eve of departure.
(e)When the necessary conditions as clearly stated at the conclusion of the Travel Contract cannot materialize, such as insufficient snowfall for ski tours, or when there is valid reason to believe that the required conditions cannot be met.
(f)In the event of a natural calamity or disaster, poor weather conditions, civil disturbance, suspension of services related to transportation, accommodations, etc., governmental orders, or other circumstances beyond JTB control, and when safe, and smooth tour operation according to the itinerary specified in the Travel Contract has become impossible, or there is a valid reason to believe that the tour cannot continue.

(3)When JTB cancels the Travel Contract in accordance with Paragraph (1) hereinabove, it shall refund payment after deducting the specified penalties from said payment or from the deposit received from the client. When JTB cancels a tour in conformity with Paragraph (2) hereinabove, it shall return the full amount of the tour fare (or deposit) received from the client.

14. Cancellation Charge

(1)If a client cancels the Tour Contract for personal reasons, the following cancellation rates will apply to the tour fare. Clients remaining in the tour will incur the balance of additional per room costs associated with the change in number of participants.

The following applies to cancellations of the tour spaces:

TOUR No. : C800, C850, C870, C980, E100, E150, E300, E310, E350, E400, E500, E550, E600, K800, L100, L200, L300, L500, L900, L950, S-2, JP6D, JP7G, JP8E, JP9D, JP10B, JP10C, JP11A, JP11B and JP14B or tours including these as components.
Time of cancellation Cancellation Charge
(1) If notice of cancellation is received by JTB 21 or more days prior to the starting date of the tour : No Charge
(2) If notice of cancellation is received by JTB 20 days to 8 days prior to the starting date of the tour : 20% of the tour fare
(3) If notice of cancellation is received by JTB 7 days to 2 days prior to the starting date of the tour : 30% of the tour fare
(4) If notice of cancellation is received by JTB 1 day prior to the starting date of the tour : 40% of the tour fare
(5) If notice of cancellation is received by JTB prior to the starting time of the tour. 50% of the tour fare
(6) If notice of cancellation is received by JTB after day of departure, or
In case of failure to show without notice :
100% of the tour fare


Hotel Plan, Transfer plan
Time of cancellation Cancellation Charge
(1) If notice of cancellation is received by JTB 8days or more days prior to the check-in date : No Charge
(2) If notice of cancellation is received by JTB 7 days to 2 days prior to the check-in date : 10% of one night's room charge or tour fare
(3) If notice of cancellation is received by JTB 1 day prior to the check-in date : 40% of one night's room charge or tour fare
(4) If notice of cancellation is received by JTB on the date of check-in date or No-Show : 100% of one night's room charge or tour fare


Others
Time of cancellation Cancellation Charge
(1) If notice of cancellation is received by JTB 8days or more days prior to the starting date of the tour : No Charge
(2) If notice of cancellation is received by JTB 7 days to 2 days prior to the starting date of the tour : 30% of the tour fare
(3) If notice of cancellation is received by JTB 1 day prior to the starting date of the tour : 40% of the tour fare
(4) If notice of cancellation is received by JTB prior to the starting time of the tour : 50% of the tour fare
(5) If notice of cancellation is received by JTB after day of departure, or in case of failure to show without notice : 100% of the tour fare


(2) In case of cancellation in booking via travel loan beyond JTB responsibility, the above cancellation charges will apply.
(3) If a client fails to pay the tour fare by the designated date, JTB will assume the client has canceled as of the following day, and the cancellation charges specified above will apply.

15. Cancellation After Departure:

1. Cancellation by client
(1) When the client leaves the tour group for personal reasons, JTB will consider it a forfeiture of contracted rights and claims to any refund.
(2) If certain services cannot be provided as promised in the Tour Contract for reasons beyond client responsibility, relevant portions of the contract may be canceled, with an appropriate refund deducted from the total tour fare.
2. Cancellation by JTB:
(1) JTB may cancel the Tour Contract for tours after the departure date in the following cases:
(a) When the client is unable to continue the tour owing to illness or other factors.
(b) When the client is seen to disturb the order or collective activities of tour participants by disobeying tour conductor instructions, or by behaving in a manner which otherwise jeopardizes safety, smooth tour operation.
(c) When the tour cannot continue owing to natural disaster, weather conditions, civil unrest, labor disputes, suspension of services by transportation or accommodation facilities, governmental orders, or other causes beyond JTB control.
(2) Effect of cancellation and refund:
If JTB cancels the Tour Contract in accordance with the Provision 2.(1) hereinabove, travel services rendered to the client shall be deemed as having been completed, and a refund from the tour fare shall be paid for services not yet rendered. In cases where travel services are not rendered owing to tour cessation, or services for which JTB has paid, (or will pay) expenses, cancellation charge, penalty, or etc., JTB will refund only the balance thereof.
(3) When JTB cancels the Tour Contract for tours in accordance with the Provision 2. (1) (a) and (c) hereinabove, JTB shall, at the client's expense, make necessary arrangements as requested for return to point of departure.

16. Refund of Travel Costs:

Should JTB incur any liability to make a refund to a client in case such as the tour fare reduction in accordance with Article 10, and if either the client or JTB has canceled the Tour Contract in accordance with Articles 12 through 15, JTB shall make said refund within the 7th day from the next day of cancellation, when effecting refund before tour departure, and within 30 days counting from the day after the tour ends, as stipulated in the contract in case of reduction or cancellation after tour departure. However, should there be any expenses as cancellation charges, penalties, etc. which JTB has already paid or will have to pay for services not provided because of tour cancellation, said expenses shall be borne by the client.

17. Tour Conductors

(1) Tour conductors shall be licensed as authorized by the Guide Business Act and generally referred to in the contract as an "English-speaking guide."
(2) Tour itineraries which specify "to be escorted by English-speaking guide" will provide such accompaniment as a general rule. The English-speaking guide shall ensure the safety of clients and smooth operation of the tour as stipulated in the Travel Contract. Clients shall obey the instructions of the English-speaking guide so that the tour can unfold safely and smoothly. Hours during which the English-speaking guide renders services shall, in principle, be from 08:00 to 20:00. In certain tour itineraries, from departure to completion, an English-speaking guide shall be provided only at sightseeing destinations.
(3) An English-speaking guide shall not accompany clients on individual-type tours. Clients joining such tours will be responsible for procuring the desired services after being provided with travel coupons and/or tickets by JTB.
(4) In cases where travel services must be altered owing to inclement weather or other conditions during unaccompanied portions of tour, clients shall be responsible for arranging the required services on their own behalf.

18. Liability of JTB and Exemptions:

(1) In performing its obligations under the terms of its Tour Contract, should JTB cause damage to the client through willful negligence or fault, JTB shall be liable for such damages.
(2) JTB shall compensate for damage to baggage as stated above, provided that said damage is reported within 14 days counting from the day after the occurrence, up to a maximum of 150,000yen per person.
(3) JTB shall not be liable for damages incurred by clients as stipulated in Provision (1) hereinabove if any of the following reasons apply:
(a) Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes.
(b) Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes.
(c) Orders of either Japanese or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes.
(d) Accidents occurring during the client's free activities.
(e) Food poisoning.
(f) Theft.
(g) Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and/or shortened stays at destinations owing to such causes.

19. Liability of Client

JTB shall require the client to indemnify JTB for losses sustained owing to a client's willful negligence, fault, conduct against public order and good manners, or breach of provisions in the JTB Organized Tour Contract.

20. Special Indemnifications

(1) In accordance with the JTB Organized Tour Contract, JTB shall pay compensation, or provide condolence money to the client in the event of death or significant bodily harm and/or pay compensation money for damage to baggage, which is either coincidental with or due to extenuating circumstances encountered during the Organized Tour, regardless of JTB's responsibility as stipulated in (1) of Article 18.
(2) JTB shall not pay compensation or provide condolence money as stipulated in (1) of this Article when damages result from the client's willful negligence, driving while intoxicated and/or illness. The same restriction applies should the client engage in such dangerous sports and activities as skydiving, luge, bobsledding, hang-gliding (motordriven or otherwise), giro-planing, mountain climbing (using such specialized tools as picks), go-carting, snow-mobiling, and others not included in the Organized Tour and engaged in during a client's free time.
(3) In case JTB incurs both the duty to pay compensation as stipulated in (1) of this Article and to indemnify client for damages in accordance with Article 18, both shall be regarded as "already executed" within their amount limits when any one of the above duties is satisfied.

21. Itinerary Booking Guarantee

(1) Should major changes occur in Tour Contract contents as stated in the lefthand column of the following table (except for changes mentioned in the 1) through 3) below, JTB shall calculate the change compensation money by multiplying tour fares by the rate indicated in the righthand column of the table, and make refund to the client within 30 days counting from the day after the tour ends. However, if it is evident that liability as set forth in (1) of Article 18 occurs owing to said changes, JTB shall pay the amount not as compensation for changes but as either a portion or total amount of indemnification for damages.
1) JTB shall not pay compensation for changes when they occur for the following reasons (however, compensation shall be paid in the event of shortage, even when services are provided, such as for seats, rooms and other facilities):
(a) Bad weather and natural disasters which hinder the tour itinerary.
(b) War.
(c) Civil unrest.
(d) Governmental orders.
(e) Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc.
(f) Provision of transport services different from the original schedule, owing to delays or changes in operation schedules.
(g) Necessary measures to prevent tour participant death or bodily harm.
2) Should cancellation in the Tour Contract be made in accordance with Articles 12 through 15, and should changes occur in such canceled portions, JTB shall not pay compensation.
3) Even if major changes occur in Tour Contract contents, as stated in the lefthand column of the following table, JTB shall not pay compensation if they are changes in the Final Tour Itinerary, and the changes are within the scope of services stated in tour brochures.
(2) Regardless of Item (1) hereinabove, the maximum amount of compensation for changes paid by JTB under one organized Tour Contract shall be the tour fare multiplied by 15%. This money will not be paid, however, if the total amount is less than 1,000 yen.
(3) When the situation warrants, JTB shall indemnify the client by offering economic benefits equivalent to compensation money, or damage indemnification instead of cash payment, if the client so agrees.
(4) If, after JTB has compensated for changes made in accordance with Provision (1) hereinabove, it becomes evident that JTB is responsible for the changes as stated in Article 18, Provision (1), JTB shall pay the client for the damages mentioned in Article 18 after deducting the sum already paid under the terms of Provision (1) hereinabove.

CHANGES FOR WHICH JTB SHALL PAY COMPENSATION Amount of compensation for changes - Tour fare times the following percentage per incident
If the client is notified by the day prior to start of tour: If the client is notified after start of tour:
(1) Change in tour departure or termination date specified in tour brochures: 1.5% 3.0%
(2) Changes in destination or entry to tourist spots and/or facilities (including restaurants) stated in tour brochures: 1.0% 2.0%
(3) Changes in grade or equipment of transport facilities as stated in tour brochures to those of lower cost (only when the total price after change becomes less than stated in the Tour Contract.): 1.0% 2.0%
(4) Changes in transport vehicles or of the company operating them as stated in Tour brochures: 1.0% 2.0%
(5) Change in accommodation facilities or the name of the company operating them as stated in tour brochures: 1.0% 2.0%
(6) Change in type of rooms at hotels, etc., their facilities, or view as stated in tour brochures: 1.0% 2.0%
(7) Regarding changes in items (1) through (6), above as relating to the tour title in brochures, these rates shall apply instead of those for the above items: 2.5% 5.0%
Note: 1: "One lncident" represents one train ride, one automobile ride or one ship ride in case of transportation; one overnight stay in case of accommodations; and one change in each of the applicable items involving other services. 2: If multiple changes as stated in (4) to (6) above occur during one train, automobile or ship ride, or one overnight stay, they will be regarded as a single alteration. 3: Only one rate shall apply for changes as stated in (7) as above.


22. Correspondence Contract

When we receive an application from a credit cardholder (hereinafter referred to as a "member") of a credit company we deal with, based on the conditions of "receiving payment of travel charges, cancellation fees, etc., without the signature of the member "(hereinafter referred to as a correspondence contract), the travel conditions are different from the ordinary travel conditions in the following points:
(Some travel agencies may not be able to handle this type of application. The types of cards that are handled vary among travel agencies.)
(1)A contract shall be based on "travel business-related stipulations that are used for conclusion of a travel contract by Correspondence means contract."
(2)A contract shall be concluded at the time when we consent in the case of application by telephone, and when we issue a notification of our consent in the case of other communications means. At the time of application, information of the "member number, card expiration date," etc., shall be provided.
(3)A "card usage date" shall be the day of payment or repayment of travel charge, etc. The card usage date for travel charges shall be the "date when a contract is concluded."
The card usage date for cancellations fees shall be "the day cancellation of a contract is requested (when a request for cancellation is made on or after the card usage date for travel charges, repayment shall be made within seven days from the day after the request."
(4)When payment cannot be made using the credit card a member applies with due to a credit reason, etc., we shall cancel the Correspondence Contract, and be entitled to the same amount as the cancellation fees mentioned in the above, as payment for damage caused by a breach of contract. However, this shall not apply if travel charges are paid in cash by a date we designate separately.

23. Standard of Tour Conditions and Fares

All the tour fares are effective from January 1, 2004 to December 31, 2004 unless otherwise specified in the tour description.

24. Others

(1) The client shall pay the expenses incurred when he or she asks for the personal accompaniment of a tour conductor for such purposes as guiding shopping, etc., costs arising from client injury or illness, the return of lost baggage or articles left behind owing to personal negligence, as well as changes incurred by independent activity.
(2) The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by JTB or its local tour operators.
(3) Other matters are subject to the JTB Tour Contract, including related tour documents presented separately.